Return & Refund Policy

Eligibility for Return

Returns are accepted only in the case of a damaged product.

To qualify for a return:

  • Return request must be initiated within 24–48 hours of delivery

  • The product must be unused

  • The item must be in its original condition

  • All tags and packaging must remain intact

Mandatory Unboxing Video

A complete unboxing video is compulsory for any damage-related return request.

The video must clearly show the package being opened from start to finish.
Claims raised without a valid unboxing video may not be accepted.

Customer Responsibility

Please note:

  • Return shipments are the customer’s responsibility

  • Courier charges for returning the product must be borne by the customer

  • If the customer arranges their own courier service, they are fully responsible for the parcel

Courier Liability

If the return parcel is lost, damaged, or delayed during transit, the customer bears full responsibility.
R3 Style Coach will not be liable for courier-related issues during the return process.

Refund Eligibility

Refunds are applicable only if the customer receives a damaged product.

Refunds will be processed after:

  • The returned product is received by our team

  • The item passes verification and quality inspection

If the returned product does not meet the return conditions, the refund request may be declined.

Damage Reporting Window

Any damage must be reported within 24 hours of delivery.

Claims raised after 24–48 hours of delivery may not be eligible for refund processing.

Refund Processing Time

Once the returned product is verified and approved, refunds will be processed within 5–7 working days.

The refunded amount will be credited to the original payment method used during purchase.